Comcast admits “widespread” outage as tens of 1000’s of customers report issues

Enlarge / A Comcast Xfinity service van in Sunnyvale, California, in November 2018.

Getty Photos | Sundry Images

There seems to be a widespread Comcast outage affecting prospects in a number of elements of the nation this morning. Information reviews have described massive outages in Chicago, Philadelphia, and southern New Jersey. “Xfinity’s personal outage tracker is at the moment down, displaying the error message: ‘We’re experiencing irregular site visitors to our community or… the service or servers on it usually are not at the moment accessible,'” The Philadelphia Inquirer wrote.

There have been additionally reviews of a giant Comcast outage within the San Francisco Bay Space final evening, resulting in a message from the Marin County Sheriff’s workplace that mentioned, “Please don’t name 911 to ask why your Web is out. Name your Web service supplier.” That outage could also be resolved, as “Comcast tells NBC Bay Space late Monday its programs present Xfinity companies are beginning to come again on-line following widespread Web outages throughout the Bay Space,” the information web site reported. Comcast outages in different areas are ongoing.

“Some prospects are experiencing intermittent service interruptions because of a community subject. Our groups are actively working to convey impacted prospects again on-line as we proceed to analyze. We apologize to those that have been affected,” Comcast’s Xfinity Help account wrote in a tweet simply after 11 am ET. In another tweet responding to a buyer who complained about an outage, Xfinity Help wrote, “Sadly, as a consequence of unexpected circumstances, we’re experiencing widespread interruptions to the Xfinity companies.”

54,000 reviews on Downdetector

Downdetector, which lets customers of many forms of companies report outages, confirmed about 54,000 reviews for Comcast Xfinity round 9 am ET this morning. Downdetector additionally confirmed about 25,000 reviews eight hours beforehand, on the time of the Bay Space outage.

There are at all times some Downdetector reviews about Comcast due to its sheer dimension, as the corporate has over 31.5 million residential prospects in 39 states and the District of Columbia. However 25,000 and 54,000 Downdetector reviews are each unusually excessive numbers. Constitution Spectrum, which has almost as many residential prospects as Comcast, had 835 reviews on Downdetector at about 9 am ET at present.

Downdetector’s “warmth map” for Comcast reveals that previously 24 hours, the largest variety of outage reviews got here from the San Francisco Bay Space:

Downdetector's Comcast heat map shows where user-submitted problem reports are concentrated over the past 24 hours.

Downdetector’s Comcast warmth map reveals the place user-submitted downside reviews are concentrated over the previous 24 hours.

In fact, not everybody whose Comcast service is out will complain on Downdetector or Twitter, so there may very well be many different folks with out Web, TV, or cellphone service. We requested Comcast for info on how in depth the outage is, what brought about it, and when it will likely be resolved. We’ll replace this text if we get any new particulars.

Replace at 12:30pm ET: Comcast supplied an announcement indicating that individuals’s service must be restored shortly, however mentioned it’s nonetheless attempting to determine what brought about the outage. “Earlier, some prospects skilled intermittent service disruptions because of a community subject,” Comcast mentioned. “We have now addressed the problem and repair is now restoring for impacted prospects, as we proceed to analyze the basis trigger. We apologize to those that had been affected.”

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