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Starlink nightmare: Shifting service location a number of ft delays orders till 2023

Enlarge / Starlink satellite tv for pc dish.

Starlink

Some individuals who preordered Starlink broadband say they made tiny adjustments to their service areas on the Starlink web site and instantly had their supply dates delayed by a yr or extra.

This is not a case of adjusting an deal with from one metropolis to a different; individuals say that utilizing a newly outstanding map software to extra precisely pinpoint their home primarily sends an individual who preordered to the again of the road. One Reddit person wrote, “I moved it from the tip of my driveway to my home this morning and simply seemed again and [the availability date] had modified to 2022-2023.” This individual made the change as a result of “it stated to test your service deal with, and it did not inform me it will have an effect on my pre-order! My driveway is about 1/4+ mile lengthy, so it made sense to place the cursor at my home.”

“I fell sufferer to the shiny new map on the Starlink web site,” wrote one individual whose supply date modified from late 2021 to late 2022 or early 2023. One other individual wrote that shifting the map pin “a number of ft” made the supply date go from mid-to-late 2021 to late 2022:

I am gutted. I emailed SpaceX, and I’ve received my fingers crossed that they will revert it to the unique information or one thing. It is nuts {that a} trivial adjustment might have any affect sufficient to auto-bump individuals out of line. That is no strategy to deal with your most enthusiastic clients. Hopefully they inform me it is some form of web site glitch.

One other individual wrote, “I corrected the dot 20 ft to be on the home,” and the supply date went from mid-to-late 2021 to early-to-mid 2022.

“DO NOT replace your service deal with”

You’ll find extra of those complaints and pointed warnings on this Reddit thread that started a number of days in the past. A Starlink beta tester who began the thread wrote:

When you have already pre-ordered, DO NOT replace your service deal with. Don’t transfer the little map marker, don’t change your location in any method! Doing so will transfer you to the again of the road!

Clearly, you probably have moved your residence, you have to replace your deal with. Aside from that, do not contact it!

If Google Maps is mistaken, go away it alone. Starlink will nonetheless work. I am a mile away from the place Google Maps has me, and I nonetheless have wonderful service. Too many threads right here with individuals lamenting that they moved their service location and now they’re in the back of the road.

Individuals who preordered might have to replace their transport deal with to obtain the Starlink gear, however that is not the similar as updating the service location, based on different posts within the thread.

Web site urged checking deal with for “accuracy”

SpaceX up to date the Starlink web site final week to replicate the service’s exit from beta, which can be why plenty of individuals who had preordered visited the web site. Primarily based on Reddit posts, it sounds just like the map software already existed however was beforehand unknown to many individuals. SpaceX apparently started that includes the software extra prominently on the web site a number of days in the past.

We first heard of this downside Tuesday in an e-mail from a Washington State resident named Brad, who stated he ordered in February proper after preorders opened. “My account has all the time stated service by late 2021 till I up to date my place on the map by perhaps a pair hundred ft as a result of Google Maps had my deal with down the road for some motive, after which it immediately modified to mid-2023,” Brad advised us.

Brad lives in a rural space and stated his present Web service supplies simply 0.5Mbps “on an excellent day.” Brad famous that individuals who preordered Starlink have been “checking our accounts continuously as a result of we will not wait, and I simply determined to test it a few days in the past they usually added a map with a notation above it saying to ‘test your deal with, title, and repair location for accuracy.’ It wasn’t correct so I corrected it, and I paid the value.”

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